You are entitled to dispute a charge with your bank. Before you do, it is worth knowing how the two routes differ.
- Contacting us directly — we can identify the payment, cancel the subscription, and where the applicable terms allow it, refund you. It is a direct conversation with the company that took the payment.
- A bank dispute — your bank raises it with the card network, and the network raises it with us. The timetable is set by the card network, commonly 30 to 90 days before you receive a decision, and the outcome is not guaranteed.
If you have already opened a dispute, you can still write to us — but please say that a dispute is open. Otherwise the same amount can be refunded twice, which then has to be reversed and delays everything further.
If you believe the charge is fraudulent
Tell us plainly at info@boros.studio. We will cancel the subscription and stop any further charges immediately, whatever the outcome of the review. If the card itself was used without your permission, tell your bank too so they can protect the card.